The Right Resources
Ever notice how much IT people like their cool tools? Well no surprise, we like them too. Existing customers should know their way around and be able to directly find the tools they need. But we understand sometimes you don't think they are as cool as we do, so we'll keep the important ones up-to-date on this page over time. If you forget where something is, just stop by this page. No one will know you forgot, and we will think you are super easy to support because you always know what tool to use to get the best help.
Internet is down?
Your Internet is down, but have this page loaded on your cell phone? Excellent! We taught you well. No problem. Call 888.388.8564, press option 1, and let's get down to fixing your connection. If we are very popular today and you get a voicemail greeting, leave a message that will automatically become a ticket. Don't be shy. Leave enough details so we can get started right away.
The FAQS Matter
Help Documents
We have collected some frequently asked questions and tips on our help site. You can find it here: help.technosis.biz
URGENCY MATTERS
Remote Control Regardless of Device
If our standard remote tools are not working on your machine, or you need help with a new computer, we may ask you to go to our live-connect in the upright of this website or by clicking here: Start a Live Connect Session
Master Service Agreement
An MSA, or Master Services Agreement, is crucial for any business looking to establish strong, long-lasting relationships with its partners or clients. This foundational document serves as the framework for agreement and collaborations, outlining key terms, responsibilities, and expectations. In a world where clarity and reliability are paramount, having a well-crafted MSA is essential to building successful partnerships and achieving mutual goals.
Service requests MATTER
Non Emergency Requests
Use our help desk system to report a new problem and stay up-to-date.
Check the status of a ticket or open a new ticket at support.technosis.biz
Send new support requests by email to support@technosis.biz
Call in with a new request at 888.388.8564 option 2. Dictate your issue or need to our system, and it will be immediately transcribed into a Service ticket and routed to our team for review.
Managed Services Statement of Work
A SOW, or Statement of Work for Managed Services is essential for clearly defining the scope, deliverables, and exclusions of services provided under our customary Managed Services program. This detailed document ensures that both parties have a mutual understanding of the specific services included, such as proactive monitoring, maintenance, and support, as well as those excluded from the standard offering. By outlining these elements explicitly, the SOW helps to establish transparency, set clear expectations, and foster a strong working relationship built on trust and accountability.